FAQs


How do I place an order?

In three easy steps: Choose your Portrait Type, select the size you desire, then upload your favorite picture of your pet pal with our easy upload button. 

 

What kind of picture can I use?

Any picture works, but for best results please see our photo guide here 

 

How is the artwork created?

Vintage Pet's professional digital artists use drawing tablets and Photoshop to digitally hand paint your order.

 

Can I see a preview first?

Absolutely! We will always email through a digital copy for your approval before printing and shipping your order, ensuring your satisfaction. 

 

How long does it take? 

Our artists will create the artwork in 7-10 business days. Once your portrait is completed, we will send you a preview via email. As soon as you approve your design, we will ship your portrait within 2 business days. Please see below for shipping times. 

If you need your order sooner, please contact us via email: vintagepetart@gmail.com 

  

How does shipping work?

Once your portrait has been completed we will then ship it to you. 

Shipping starts at $10 on orders to the United States and $15 for international destinations. Your item ships via USPS or UPS and takes 3-5 days to arrive. Please see chart below for international shipping times:

Estimated shipping times:

United States 3-5 days
Canada, Australia, UK 5-8 days
Rest of the World 10-15 days

If your order hasn’t arrived within the estimated delivery time, please contact us at vintagepetart@gmail.com 

 

How can I track my order?

Orders usually ship within 7-10 business days. Once your order has been shipped, you will receive an email with tracking information.

 

What is your refund policy?

We have a 30-day return policy. Please find our full Refund Policy here.